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Inquiries

Inquiries

This is the inquiry page to Toshiba Materials Co., Ltd.
Be sure to read "Notes on making inquiries" before making inquiries.

Frequent inquiries

Move to the Frequent inquiries page.

Forms for inquiries and requests for brochures

Move to the Forms for inquiries and requests for brochures page.

Customers' private information will be protected by SSL encryption. Please note that you may fail to access the inquiry page if your PC browser does not accept SSL or your company in-house network is secured by a strong firewall.

Telephone service

Service times are from 9:00 to 17:00 (Japan time) on all days except Saturdays, Sundays, National holidays, New Year holidays and our company holidays.

In case of questions on our products and services, please call the following numbers.

+81-3-3457-4874 Sales & Marketing Dept

FAX

In case of fax questions on our products and services, please call the following numbers.

+81-3-5444-9235 Sales & Marketing Dept

Company address

1-1, Shibaura 1-Chome, Minato-ku, Tokyo, 105-8001, Japan

Notes on asking questions

Please ask questions with the consent of the following parties.

  • Customers' private information will be available for giving information and answers to the customers' questions.
  • Customers' private information may also be used by our group companies and subcontractors within the scope of customers' asking questions.
  • Customers can ask for the disclosing, updating and deleting of the customer's own private information. If necessary, please contact our Inquiries receptionist.
  • Answers may not always be sent by e-mail. Other correspondence media than e-mail may be used, depending of the contents of the inquiry. Therefore, please note that it will be difficult for us to give punctual answers if the customer's private information is not correct.
  • Please refer to our Private Information Policy page to see our policy on customers' private information.
  • Customers under the age of 16 require their parent's permission to make inquires.
  • Please note that answers to questions arriving on Saturdays, Sundays, National holidays, New Year holidays and our company holidays will be given on the days following the subsequent working day.

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